Frequently Asked Questions

If you would like to add to or change your order, please contact us at least 24 hours prior to your nominated delivery day and we will endeavour to accommodate your request. Changes to your order are dependent on stock availability.

Yes. We deliver to metropolitan Melbourne and Victorian locations using a refrigerated delivery service. Enter your postcode at the checkout to see whether we deliver to your location and when. Our delivery terms and conditions can be viewed here.

Yes. We are primarily an online service but offer click and collect from our retail store located at 263 Lower Heidelberg Road, East Ivanhoe, Melbourne. Our click and collect terms and conditions can be viewed here. At the checkout, you will be asked to specify whether you would like to collect your order or have it delivered.

If there are any products that are not available for purchase through our online store, please contact us with your request. Occasionally, we carry seasonal products that are not available year round. We are always interested to hear what products you would like us to source and add to our range.

No. We regularly update our product catalogue so that it reflects current stock availability. However, if an advertised product is unavailable, we will refund the cost. We do not substitute unavailable products unless it is by request.

As we are dealing with a natural product, sometimes the meat will be less than the advertised weight. If a product is less than the advertised weight, we will refund the difference.

We pack each order shortly before it is dispatched to maximise shelf life and quality. You can find more information about the types of packaging used, and how to store your products here.

The term grass fed is used to describe beef that is pasture raised and fed. To be genuinely grass fed and finished, the animals must be raised on pasture their entire lives, rather than finished on pasture before they are processed. This can be contrasted with grain fed animals that are fed a grain supplement to help them put on weight, sometimes in a feedlot environment.

Grass fed and grain fed meat is different in texture, taste and appearance. Grain fed beef tends to be more marbled and the fat is white. This can be contrasted with grass fed and finished beef which is a deep red, less marbled, and the fat is yellow. In terms of eating quality, grass fed and finished beef is often said to be more flavoursome and in our view is preferred over grain fed beef because there is less intervention in the farming process.

Our grass fed and organic beef and lamb products are pasture raised, fed and finished. This is with the exception of Robbins Island Wagyu beef which is pasture raised for at least 18 months before moving onto supplemental grain feeding for consistency of marbling.

Broadly, the term free range is used to describe a method of farming where livestock and poultry are given access to the outdoors and density limits are observed.

There is no uniform definition of free range meat in Australia. We source accredited free range chicken and pork to ensure that welfare, traceability and production standards are observed and the animals are genuinely free range. Our free range chicken products are accredited by Free Range Egg and Poultry Australia (FREPA). Our free range pork products are Australian Pork Industry Quality (APIQ) Assurance Program certified.

If a product is free range, it does not necessarily mean that it is organic. Please refer to "What does organic mean?" for a description of the organic methodology. You can find more information about our producers here.

Broadly, organics involves a whole of systems approach to farming. The land and soil are free from synthetic fertilisers, pesticides and herbicides. Organic livestock and poultry are raised free range and without non-therapeutic antibiotics or added hormones. Importantly, their feed is also organic and the meat is processed at certified abattoirs.

Certified organic products are certified organic by one or more Australian certification bodies. These bodies certify and audit producers to ensure that rigorous standards are observed. We have more than 25 years' experience in the organic meat industry and draw on this experience to source premium organic beef, lamb and poultry from Australian certified organic producers, many of whom we have worked with for years. You can find more information about our producers here.

The organic beef and lamb that we source is grass fed and finished, as is the grass fed beef and lamb.

The free range pork that we source is fed a nutritionally balanced grain based diet, free of chemical residues, antibiotics and hormone growth promotants. The pigs are free to truffle and play in an outdoor environment.

The free range chickens that we source are free to forage naturally amongst grasses and their diet is supplemented by multi-grains. The organic chickens are also free to graze, are regularly rotated on pastures, and are fed a balanced diet of cereal grains and legumes. You can find more information about our producers here.

No. We are neither Halal or Kosher certified and do not stock Halal or Kosher certified products.

We do not add preservatives to our meat products. However, sausages and burgers contain preservative 223 to ensure they can be safely consumed, and smallgoods contain added nitrites which are used in the curing process. This is with the exception of no added nitrite bacon rashers which are available for purchase from our Deli range.

A full list of the ingredients in each meat product containing added ingredients is available when viewing the individual product.